Refund and Returns Policy
Integerwellness.com will accept returns on UNOPENED products for up to 30 days after you have received them for a full refund of the original purchase price (not including original shipping fee). Once we receive your items, we will issue a refund as a credit to your credit card. Shipping and handling charges are non-refundable, and the purchaser will pay for return shipping. Product returns will only be accepted after 30 days.
We cannot accept returns on heat-damaged products. All of our products are stored in a climate-controlled warehouse. We do our very best to package and quickly ship your order so that you receive your items in good condition. However, we have no control over hot weather. Please contact USPS with any questions or concerns.
ALL RETURNS MUST BE PROPERLY INSURED. Unfortunately, we can only issue a refund if your return is insured correctly and gets lost or damaged in transit.
Should you receive a product you didn’t order or an incomplete shipment, we will make every attempt to correct your order or issue a refund for the missing items. In addition, in cases such as these, Integerwellness.com will reimburse you for any return shipping charges you incur.
If any of your products arrive damaged, please contact us via e-mail at firstname.lastname@example.org, and we will file a claim with the carrier for a damaged shipment. Please include your order number, daytime phone number, and the nature of the damages. You can receive a replacement or a full refund once the claims process is complete.
How do I return something?
Before returning a product, please contact us for a Return Merchandise Authorization (RMA) number by sending an e-mail to email@example.com and providing the following information:
- Your order number
- Your name
- The product(s) being returned
- Reason(s) for return
- Daytime phone number
- Your e-mail address
Integerwellness.com will immediately issue you an RMA number. You must included this RMA number on your invoice in your return package. All shipments returned with a valid RMA number will be accepted.